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thankful

Walking to Work


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Yesterday was my day off so I didn’t go to work at all, but if I had, I would have celebrated this walk to work day that Bing announced (screenshot in my featured image). As a worker in a fully distributed company (Automattic, Inc),  I work anywhere I have Internet. Frequently from the passenger side of a car.

My husband often wishes me a “safe commute” in jest after our morning coffee together. I reply that I will do my best to not trip as I walk up the stairs to my office. I’m very thankful for this work life I have and the freedom it offers.

thankful

Winning Fun Things


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IMG_4838.jpgDay 24/30 – Today I’m thankful for fun memories of winning things. In September I was at our company meetup at Whistler (since our company is distributed, we gather once a year so all co-workers can be together in person).

Some years I take classes, but this year I joined a bunch of others in working my regular support job while I was there.

There was a random drawing for those in the room, and I was the lucky winner of these awesome coasters 🙂 Now when I set my coffee down, I’m reminded of a super fun week and am also reminded of how fortunate I am to work where I do.

  • For November (the month in which we celebrate Thanksgiving in the US), I’m trying to blog about something for which I’m thankful for each day of the month.
thankful

Thankful for Flex Days


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weekend-1756858_1920Day 8/30 – It’s 3:23pm on Wednesday afternoon as I sit down to write this. I’ve been cleaning house for over half an hour, and got a notification that the audio book I was listening to while cleaning has a broken connection. So now I deleted the bad file and am downloading the good one from the library and am writing while that happens. Really, anything I choose to do now is completely flexible because it’s my weekend.

I LOVE having my weekend take place on Thursdays and Fridays (and half of Wednesdays). Even more, I am thankful that I have the flexbility to adjust my week however I need to. Now that my kids are grown, there’s no problem working on weekends. (Actually, when there were here it wasn’t a problem either since we homeschooled. I got to see them all week then they were gone on weekends, hanging out with friends.)

It’s tough to work in support on weekends when it’s the only time you see your family. And it’s tough to need support on weekends if nobody is there. So I feel very fortunate to be able to help my co-workers and our product users by working then. And since I’m working, I might as well put in as many hours as I can. Pretty much I work until my brain fries out or I get cranky. I average 20-ish hrs on Saturdays and Sundays then 8 or 9 hrs on Monday then grab a half-day Wednesdays.

Another great part of having my weekend “flex days” on Thursdays and Fridays is that I can get business done with banks and such while they are still open. And the stores are generally not crowded.

Sometimes it’s an issue because friends invite us to things on their weekends, but fortunately my job comes with the flexibility to adjust for those times.

Who gets to set a work schedule any way they want like that?!?! I know some do, but I’m one of the fortunate few at a global level, and I’m highly appreciative.

  • * For November (the month in which we celebrate Thanksgiving in the US), I’m trying to blog about something for which I’m thankful for each day of the month.

 

thankful

Customer Support Users who Leave Feedback


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Day 6/30 – Today I’m thankful for people who not only use customer support, but also leave feedback.

I work at Automattic, Inc., the company behind WordPress.com, and I mostly work on helping people with the mobile app. It’s completely awesome working together with people who use our product, and I especially appreciate it when people offer feedback on how I supported them (using a feedback tool after each issue is closed). 

It’s not always pleasant, I’m not going to lie. Sometimes the one-star reviews are really tough to take. But they help me become better at my job (and often make me a better person since they remind me to be kinder, or to be a better communicator, or a better researcher, etc.).

On the flip side, it’s super sweet to read those 5-star reviews with feedback. How often do I contact someone for support, get my answers from them then move on? Not cool. These people show me that.

Not only do their responses to my help feel good, but they remind me to always work to keep those strong areas strong. (And now I always try to do follow-up surveys when I ask for support with other products.)

So, yes, today I’m super thankful for all customer support users who leave feedback.

  • * For November (the month in which we celebrate Thanksgiving in the US), I’m trying to blog about something for which I’m thankful for each day of the month.